PRIVACY AND INFORMATION SECURITY POLICY

Your privacy and information security is a top priority for Language Solutions International (LSI).
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LSI does not sell, rent, exchange or otherwise disclose our mailing lists or information about our website visitors.
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LSI does not use cookies, nor does it track visitors to our website.
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If you choose to provide us with personally identifiable information, under no circumstances will we disclose your personal data to any third party.
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This website has security measures in place to protect the information in our possession from any loss, misuse or alteration. For security reasons, personally identifiable information is encrypted using the Secure Socket Layer technology (SSL) during transmission over the Internet.
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The customers are entering their credit card information on our website using a special SSL Payment Form. For added security, the most sensitive credit card information (such as credit card number, expiration date and security code) is accepted and processed directly on our Gateway's Payment Card Industry (PCI) compliant server. The cardholder data are not stored on any network systems, nor are they kept in any other electronic or paper-based formats.
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REFUND POLICY

Language Solutions International (LSI) is an accomplished Russian language translation company serving corporate, government and individual clients all over the world since 1996.
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The process of acquiring our services may involve any or all of the following decision-making steps:
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  • receive a comprehensive translation quote
  • study the representative list of our clients
  • read testimonials of our corporate or individual clients
  • get our professional references
  • ask for a sample translation or order a new test translation
  • request a copy of our business registration certificate
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    As a result, the client makes an informed decision.
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    In the unlikely event a refund is requested, the claim should be submitted within 14 days and contain the following:
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  • a comparative analysis of the translation and the original it has been derived from with the client’s comments specifically addressing the disagreements
  • an evaluation report, certified and notarized, from a qualified US based industry/production or linguistic institution supporting the claim
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    The claim will be studied by our management team and, if necessary, by our consultants -- managers and scientists in specific industry and production areas. Upon the resulting decision, a refund will be issued or declined within 14 days from the receipt of the claim.
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    If you have any questions about these policies, please get in touch with us using our contact information.
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